Frequently Asked Questions
1-12
About The Company
1. What Is BigBuyChina.Com And Where Is Your Company Located?
BigBuyChina.com is a wholesale condiments cross-border e-commerce platform. It is based on our local owned entity condiment wholesale company. Our platform offers a diverse selection of high-quality condiments, seasonings, sauces, and cooking ingredients from Chinese manufacturers. Our brick-and-mortar company is located in the Dongwang International Food Wholesale Market in Guangzhou, Guangdong Province, China, which is one of the largest wholesale market for condiments and food products in South China.
2. How Does BigBuyChina.Com Differ From Offline Exhibitions?
Our goal is to deliver an experience and role akin to that of an offline exhibition, and to simplify the pre-transaction process through our platform, thus making transactions more convenient and cost-effective. Our platform allows you to explore the world of condiments from the comfort of your home or office, giving you access to a wide range of quality products at competitive prices without the need to travel to China, worry about travel expenses, or tight schedules.
3. What is your company's clientele?
Our platform is globally oriented and caters to customers of all sizes, including restaurants, food service companies, factory canteens, retailers or distributors, etc. We are committed to providing top-notch products and services to all customers, regardless of size or location.
4. What Is Your Company's Mission?
We prioritize our reputation and long-term relationships with customers by providing exceptional service and collaboration. We cater to clients of any size, ensuring high-quality products and services for all. We are committed to making it effortless for people worldwide to access a vast array of condiments at wholesale prices.
5. Can I Trust The Quality Of The Products On BigBuyChina.Com?
Absolutely! We have extensive experience in both local wholesales and international trade. Our strong relationships with numerous condiments manufacturers in China enable us to offer a wide range of high-quality products at competitive prices. As a wholesale company, we understand the importance of building long-term and stable partnerships for sustainable development. We value each and every customer and prioritize credibility. Feel free to visit the message board on our website or Facebook page (facebook.com/bigbuychina) to read testimonials from satisfied customers, or kindly share your valuable feedback with us.
Products And Services
6. What Products Do You Offer?
We specialize in wholesale Chinese and Western condiments, provide a broad range of high-quality condiments, sauces, seasonings and cooking ingredients directly from Chinese manufacturers. We can recommend top-quality brands based on customers’ condiment preferences or source products according to the brands specified by our customers. Additionally, we also offer flexible customized purchase order services.Our selection of products is extensive and not limited to what is listed on our website.
7. Can I Also Purchase Non-Condiments Products From You?
Understanding the unique needs of some customers, such as their desire to purchase non-condiment Chinese products alongside condiments, we will make every effort to source and provide non-condiment products as required, including snacks,kitchenware, household items, small appliances and more. Our goal is to offer a one-stop solution for all your sourcing needs, providing convenience and cost savings.
Ordering And Shipping
8. How Do I Place An Order?
Submit your inquiry form through our e-commerce website, bigbuychina.com, or contact us directly using the email address or instant messaging software (e.g., WhatsApp) provided on the website. We will then communicate with you in detail via email or instant messaging software to discuss transaction details, ensuring you are satisfied with your purchase.
9. What Shipping Options Do You Offer?
We ship via professional international freighters, providing full containers for larger quantities and shared containers for smaller quantities. Shipping options include full container shipments or shared logistics containers with other small packaged goods.
10. Can I Place Wholesale And Bulk Orders? What Are The Minimum And Maximum Order Sizes?
Yes, we specialize in wholesale and bulk orders. We can accommodate any order size, from small and medium packages to large quantities, with no limit to the number of items you can purchase.
11. Can I Combine Different Products In One Order?
Certainly! Our cross-border e-commerce platform for wholesale condiments is supported by South China’s largest wholesale condiments and food market, enabling you to consolidate multiple product orders. We offer the flexibility to consolidate various products into a single shipment.
Payment And Settlement
12. What Payment Methods Do You Accept?
We primarily use the internationally popular T/T (Telegraphic Transfer) settlement method, which is safe and secure. Additionally, we offer other traditional foreign trade transaction settlement methods for a secure experience.
